Ask the library for help
Raise a request and it goes straight to the team that owns it, with a reference you can follow. Who receives what, and how long each team takes, are set out at the foot of this page.
No outage is published right now. If something is not working for you, this form is the right place.
Tell us what you need
Requests are routed automatically by category, so the right team sees yours first — and the more the form knows before you write, the fewer questions come back to you.
Sign in to raise a request
A request carries a reference you can follow and a thread you can read, so it needs an account. Signing in also lets us see which resources you may already use, which is usually half the answer.
Before you write
The commonest problems, already answered.
- Off-campus access will not connect
- Reset your authenticator
- An account still awaiting activation
- Subject and citation guides
Other ways to reach us
Live chat, phone and branch details are published by each library and appear here once they are configured. A request is the only channel that leaves a record you can follow.
What happens after you send
Every request follows the same four stages, and you can follow yours once you sign in.
- Submitted
- Triaged and routed
- With a specialist
- Resolved and closed
Who receives your request
One team per category, with the first-reply time each of them works to.
| Category | Receiving team | First reply |
|---|---|---|
| Access problem | E-resources librarians | Within 4 hours |
| Account and sign-in | IT service desk | Within 4 hours |
| Resource request | Collection development | Within 24 hours |
| Repository deposit | Repository review | Within 24 hours |
| Something else | Communications | Within 24 hours |
These are the values the product ships. Each library sets its own targets in the console, and the product enforces none of them — so what you are promised here and what the staff queue counts against are the same number.
Every request answers with a reference number. It is how you follow the request, and how we find it again — quote it in any reply.